Refund policy

Return & Exchange Policy

30-Day Return Policy
We hope you love your item but if for any reason you need to return, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at eunoiahaus@outlook.com.

If your return is accepted, any return of items other than faulty or damaged products will require the customer to cover the return shipping cost. Items sent back without first requesting a return will not be accepted.

You can always reach out for any return-related questions at eunoiahaus@outlook.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Custom products (special orders or personalised items)

• Personal care goods, beauty, and cosmetic products (due to sanitary reasons, these cannot be returned unless faulty or damaged)
  

• Sale items and gift cards

Exchanges
The fastest way to get the item you want is to return your current item. Once the return is accepted, you can place a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since approval of your return, please contact us at eunoiahaus@outlook.com.